Friday, December 26, 2008

My Target rant

Hope everyone's Christmas was jolly. And now that THAT'S out of the way:

I love Target. It's one of my Happy Places, along with Bath and Body Works and Shoeless Joe's. And one of my loyal blog readers happens to be married to someone quite high in the Target chain of command, and I know that the company has been very good to that family. HOWEVER, I am currently bitter with them.

For Christmas this year, my big gift was the complete Sex and the City series on DVD. Mom bought them from Target back in August, and they've been in storage ever since, waiting for Christmas Day. Mom, though, bought each DVD seperately, which added up to like $180 (without tax). Upon opening them and realizing this, I told Mom that they were available in a box set--which the Target website currently has for $99.

So today, we went to return these UNOPENED DVDs, WITH THE RECEIPT.

And we were de-nied, because the receipt was more than 90 days old. We couldn't even get store credit. Nothing.

Now, is this standard policy elsewhere? There's now a 90-day time limit to return stuff? They were UNOPENED and we could PROVE we bought them there. They could have easily just thrown them back on the shelf. And of COURSE it was past 90 days, because she was holding them for Christmas--but dude, it's not like we were trying to return something a year or two later.

I didn't know there was such a narrow window of opportunity in which to be able to return something. And now Mom is out quite a bit of money because of it.

Receipts expiring after 90 days?! Discuss.


Fred said...

Is there anything else but Really, folks, it's a lot easier clicking and receiving brown boxes for a few weeks. And, they accept returns at no cost. (Try it Jen, I dare you.)

I hope all my friends at Broken Road had a Merry Christmas and best wishes for a Happy New Year. I hope you and your families have a great holiday!

Lemonazz said...

most places have a before 90 days return policy, i think
Look i can comment now.
And, I'm Lemonazz

Renee said...

Fred, I hope you and your family also had a wonderful Christmas!

90 days is standard. Some places it's 60 days. And the return policy is on the back of every Target receipt, clearly stating 90 days. I know it kinda sucks for occasions like this, and that's the only reason I don't start Christmas shopping TOO early, in case someone needs to return something. So yeah, I know it sucks, but NOBODY at Target can override it; the computer system is set up that way and it just can't be overridden.

Please don't be pissy at Target; you would have run into the same situation at any of their competitor's! Deb just needs to be a better shopper and compare prices online and in stores. :-)

Renee said...

Who's Lemonazz? Missy?

sparkydiva said...

yeah sixty days is the standard - and some places is less. return policies are usually stated on the receipt.

and who is this person married into the target chain? and will they adopt me? i heart target.

sparkydiva said...

whoops i meant ninety days...duh

Renee said...

My hubby works for Target. I'll adopt you, Brandi! But I don't want to move to Texas, so I guess you'll have to move to the Illinois/Wisconsin border :-)

Jen said...

Yeah, LemonAzz is Missy. Just another one of those nicknames from Christmas. =-)

Nik said...

Ha- she actually did it. Lemonazz would in fact be Missy, Nee.

Target will always be awesome! Jen, where have u been? That's policy at most places and has been for quite awhile. It sucks, but it's not anything new, unfortunately.

Renee said...

Best Buy's is 30 days, the rest are 90. No more bitterness, I say!

Jen said...

Renee: I get it. Now get your ass back in the kitchen.


Renee said...

Hahahahahahahahaha. I'm off to make breakfast, but you don't get any of it. Bitch :-)

sparkydiva said...

woo hoo i'm movin in with renee!!!